A large Superannuation fund’s Board-level vision was to substantially improve the retirement outcomes for its members. It sought to do this by improving member financial literacy and where appropriate, allowing members to take more direct action on their superannuation accounts. Through this increase in service it was expected that members would further value the Funds’ services.
The key challenge was to
take this altruistic vision and identify key initiatives that
would deliver tangible results. This was clearly going to have an enterprise-wide impact as well as being highly visible within the organisation, to its members and the superannuation market generally. 4impact was engaged in the first instance to prepare
a Business Case for Board approval to deliver and implement the various
identified solutions.

Aligning Value-adding ICT Initiatives with a Board’s Strategic Vision

How we perform to win
4impact were engaged to provide overall stewardship of the assignment, leveraging the clients’ significant internal resources and collateral.
This approach enabled 4impact to provide leadership, insight and coordination, utilising the clients own intellectual capabilities and subject matter strengths.
The 4impact consultants were only given a very limited time to prepare the Business Case, so rapidly identified who the key stakeholders were and commenced immediate meetings and workshops. Working closely with the clients own Business Analyst and Subject Matter Expert, a small team and agile team gathered requirements and ideas as well as conducting market-wide research on other approaches and solutions, with 4impact driving approach, facilitating meetings, providing framework and leading and driving outcomes. At the culmination of this, the information gathered was distilled down into 17 (later to become 14) possible projects that would deliver on the Board’s vision.
These projects were socialised, assessed, scoped and costed in detail before being constituted into the Business Case. A key feature of the Business Case was to describe the benefits in terms of what the member’s experience would be in relation to the service that they would enjoy.
Prior to any formal approval process being followed, exhaustive one-on-one briefings were held with the Funds Chairman and Executive as well as a workshop/briefing with representatives of the Board. Our consultant also prepared and delivered a “road show” briefing which was given to senior management and their direct reports.
Our commitment to deliver
·        The Business Case was approved by the board with all projects agreed to
·        The project set a new benchmark in terms of stakeholder engagement and communication
·        The outcome has positioned the fund to take a market lead in overall services provided to members
·        The project successfully brought together both internal departments and external vendors to work collaboratively together for the first time
·        A 4impact consultant was retained to establish a large program to deliver the projects over time
·        All work was delivered on time and on budget