Our client identified a requirement for significant investments and savings by bringing together the data network infrastructure, associated management arrangements and procedures data of a number of government agencies and departments up to an acceptable standard of capacity, quality, reliability and security.
Given this strategic requirement, it was proposed that there was advantage if a cluster approach was taken. This strategic government initiative had the clear mandate to:
·        Provide a highly protected, convergent application capable, resilient network to three government agencies made up of over 700 remote sites, metropolitan sites and disparate data centre locations;
·        Establish a single management centre that would act as a “service provider” with a “service-centric”, proactive management philosophy, consolidating the members from the three agencies; and
·        Refurbish and standardise ancillary infrastructure at
all sites.
·        Literally start from a blank piece of paper; Greenfield.

Facilitating Large Scale Strategic Change - Reactive To Proactive Strategy

How we perform to win
4impact helped drive to firstly identify the key business requirements which were; Network resilience, scalability and security. Additionally, by leveraging the agency cluster approach and deploying the latest in virtualisation technology, this would enable multiple networks to be hosted from a single physical network infrastructure.
4impact identified the business synergies that exist between the different agencies and by deploying roaming technology, would allow for greater flexibility to the way inter-agency business functions integrate and service the public.
Management Centre
A further recommended project deliverable was the establishment of a single management centre that was built from the ground up, based on
the ITIL framework with a mantra of “proactive network and business management”. To assure success in this initiative, 4impact drove proven organisational change methodologies which were integrated into all aspects project delivery. The core objectives were to build awareness in the management centre of the objectives, build the desire to partake in the delivery of these objectives, grow in knowledge of the evolving landscape and ability to effectively maintain and improve on the established deliverables.
Our commitment to deliver
The Network
Following successful adoption of the project recommendations and approach, the three participating agencies enjoyed the most contemporary, highly tuned and intelligent network that could be deployed. This included dual data centre WAN termination points ensure availability, multiple layers of redundancy over the four data centre core environments result in multiple paths and no single points of failure.
Branch sites have also experienced an increase in performance, a decrease in outages and better customer service from the network management group.
The Management Centre
4impact was able to directly assist our client in establishing a new management centre which started out as three collocated groups and transformed into a single customer focused service centre with energy, vision and purpose.
A key success factor throughout this important program was the application of high quality change management from 4impact.